Our cases are engineered tough. If a case is used in the way it's intended and it breaks down within the warranty period, it's our responsibility to repair or replace it.
What's not covered
- Normal wear and tear
- Misuse, neglect, accidents, abrasion, solvents, cleaning liquids
- Modifications to components or panels
- Small surface imperfection due to raw finish of sheet metal
If a product was damaged during flight, transport or by any carrier, you must immediately report such damage directly to the transport operator or carrier, as this damage is expressly not covered by VALKPC.
Get directly in touch with us and we will look at each case promptly. You may be required to cover shipping for replacement parts.